Let's now look at some important Jira Service Desk reports that are unique to Service Desk only.
Jira Service Desk
SLA success rate
One of the unique features of Jira Service Desk is the concept of service-level agreements (SLAs) that you can configure for your project. Let's look at the following report concerning two SLAs:
Figure 7
This report provides the success rate percentage for the two SLAs that we have in the project—Time to first response and Time to resolution. There is a trend line as well that shows this information over time.
