Chapter 1: Introduction to the Order to Cash Cycle

The Order to Cash (O2C) cycle in SAP supports businesses involved in handling and receiving orders from customers, including planning and shipping items to customers and processing payments. In essence, the O2C process is the process of receiving and managing customer sales orders. In this chapter, we'll provide an overview of processing the O2C cycle in SAP and its integration with the SAP business suite, which includes SAP Customer Relationship Management (SAP CRM), SAP Advanced Planner and Optimizer (SAP APO), SAP Transportation Management System (SAP TMS), and SAP Logistics Execution System (SAP LES). In addition, we'll learn about how a business can integrate these systems when they're implementing the Order to Cash cycle with SAP. In this chapter, you will learn the benefits of running your Order to Cash cycle with CRM, APO, TMS, and LES. Later in this chapter, you'll find further information about the Order...