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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Leveraging virtual entities to present external data

Virtual entities are a feature that was added to Dynamics 365 with version 9. Their sole purpose is to allow the presentation of data from external sources in Dynamics 365 in a read-only manner. This feature is to be used in two main scenarios:

  • Data resides in an external system – most probably a legacy system – and needs to be presented to users in Dynamics 365
  • Data is highly sensitive and should not be stored in Dynamics 365, but needs to be taken into consideration in typical scenarios handled by Dynamics 365

For these situations, virtual entities are created to simplify the process of presenting this data.

In Dynamics 365, virtual entities are custom entities that appear as regular entity records to users. These records are available in all clients, and an entity behaves similarly to any other custom entity. The data is presented in a read-only manner.

To configure virtual entities, there are two steps to be completed...

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