Summary
Accountability is the willingness to take responsibility for your actions and their outcomes. In this chapter, you learned how to build accountability into your team expectations and practices.
The main points of this chapter include the following:
- Signs of low-accountability teams are shifting blame, avoiding addressing issues, escalating all issues to the manager, and apathy
- Signs of high-accountability teams are taking responsibility for actions, holding peers accountable, and resolving disputes within the team
- Teams with high peer accountability are able to move much faster since they are able to resolve their own problems as they arise
- The twin goals of an accountable team culture are to instill beliefs that team members possess ownership and agency over their work
- Build an accountable team climate by following the 3 Ps:
- Provide: Ensure team members have guidance and resources to successfully carry out work
- Promote: Recognize and reinforce accountable...
