Troubleshooting, in the context of computers, servers, and networking, is a structured process that's used to identify, isolate, and resolve a performance issue or a malfunctioning component. Regardless of the size, purpose, use, or location of the computer, its problems are important to its users, operators, and stakeholders. The computer repair technician's responsibilities are simple, actually—identify the problem, resolve the problem, and document both actions. Yes, there are a few more steps to this process, but they're mostly to verify assumptions and test the solution.
While there's no real standard for the steps that are using in a troubleshooting process, the troubleshooting steps that are detailed in the Server+ exam's objectives are as follows:
- Identify the problem and determine the scope
- Establish a theory of...
