Summary

When conflict is approached in a thoughtful and constructive way, we each benefit and the workplace environment is improved. By knowing our general understanding, the causes and the different styles to use, at the end of this chapter we:

• Know our natural tendency to manage conflict

• Can more easily identify a specific workplace conflict causes

• Can be more thoughtful in determining whether or not to confront a particular conflict

• Can identify different models of conflict management to use

• Recognize our introvert strengths of thinking things through and listening more can give us a better position to apply EQ, Emotional Intelligence

• Have a variety of techniques to be able to better manage your energy depletion from conflict stress

• Discover how we can benefit from workplace conflict