IT management refers to the monitoring, administration, and controlling of the IT assets of an organization. One objective of IT management is to ensure that IT assets operate effectively and efficiently. It aims to align the performance of those IT assets with the given business requirements. The following topics are covered in this chapter:
- IT resource management training scheduling and time-reporting terms and conditions of employment
- IT service provider acquisition and management
- IT performance monitoring and reporting
- Quality assurance and quality management in IT
In this chapter, CISA aspirants will learn and come to understand the practical aspects of IT resource management, including managing third-party risks, various aspects of the performance-monitoring process, and learning to identify opportunities for improvements.
