As a CISA aspirant, you must be aware of the ways in which you can manage problems and incidents. Here are some of the most important concepts regarding this topic:
- The objective of problem management is to prevent the recurrence of an incident by identifying the root cause of the incident and taking appropriate preventive action.
- The elements of problem management are investigation, in-depth analysis, root cause analysis, and addressing the issues identified during the root cause analysis.
- Some widely accepted methodologies include fishbone analysis, Ishikawa cause and effect diagrams, 5 whys, and brainstorming. To prevent the reoccurrence of an incident, it is important to conduct a root cause analysis and address the issues.
- It is important to note the difference between problem management and incident management. The objective of problem management is reducing the number of incidents, whereas the objective of incident management is achieving a return...
