Process analysis and improvement

The upfront process improvements, systemization, and automation we have already made is really only half the story. Once you have your BPM system integrated into your organization, you have really only scratched the surface of the process benefits you can expect to achieve. Higher quality analysis resulting from real and accurate process metrics can lead to much more important process improvements as time goes on. It may take several years for these improvements to emerge, but an investment in a business process management system is the gift that goes on giving.

Track process metrics

So how do we realize these extraordinary promises? Well, the key starting point is our process metrics. Now that the system is bedded in, and we can see the kind of data that is coming through, we can assess how important the process metrics we chose to track really are. Are we giving our management team the right tools to make business decisions, or are there other KPIs we should...