Summary
In this chapter, you have gained an understanding of the value and importance of workflow automation in Zoho CRM.
You have learned about the different types of triggers and how to add single/multiple conditions. You also have developed your knowledge of the different types of instant and scheduled actions that can be automated.
Most importantly, you realize that the possibilities are endless and probably bound by your imagination only. Successfully adopted workflow automation can in many cases give you a return on your license investment every month, meaning that the software literally pays for itself.
In the next chapter, you will learn about some of the essentials of systems administration.
