Getting support

Sometimes you run into a situation where you need help to continue. Atlassian provides a couple of channels to which you can resort in this case.

In many cases the online documentation (https://confluence.atlassian.com/display/DOC/) has detailed information to get you sorted out. If you cannot find what you need in the documentation, you could ask your question online via Atlassian Answers. Of course it is always possible to create a support ticket with Atlassian or turn to an Atlassian Expert to help you.

Atlassian Answers

Atlassian Answers is the community-driven Q&A site that is available for everybody. In case you need help, you can log in to https://answers.atlassian.com with your Atlassian ID (the same account you use for maintaining your licenses).

Answers is a reputation system that uses Karma to incentivize users to participate and give correct answers to the questions that are posted. With enough Karma points, you will receive a T-shirt from Atlassian.

If you can...