NetScaler^® issues

Citrix NetScaler is another important component in the XenApp and XenDesktop environment.

In Chapter 1, Basic Troubleshooting Methodology, we have already seen the uses and advantages of NetScaler Gateway in a XenApp environment.

Scenario 1 – user not able to change the password

Users who access the web interface on NetScaler are not able to change their expired password on login.

The environment details are as follows:

• Citrix XenApp: XenApp 6.5 Enterprise Edition

• Citrix NetScaler: NetScaler Software release 9.3 nCore

• StoreFront / Web interface: Citrix web interface

  "Unable to change expired password using web interface on Citrix NetScaler."
  

Troubleshooting

Proceed with the following steps:

1. For testing, try to configure a direct PNAgent site to access web interface for thin clients on NetScaler.

2. Verify the webinterface.conf file and update it as follows:

   Default Configuration
   AllowUserPasswordChange=Never
   PNAChangePasswordMethod=Direct-Only
   
   Change To
   AllowUserPasswordChange...