IoT

IoT, when combined with both AI and a CRM system, can provide better business solutions for today and tomorrow. IoT is transforming how people, devices, and data interact in every aspect of our daily lives.

While there have been numerous studies exploring the potential and opportunities presented by IoT, the focus is on service and maintenance management. It's not just about cutting-edge technology; it's about the digital transformation of industries and the reshaping of customer processes. While most experts expect IoT to go mainstream by 2025, early adopters have already acquired some experience from IoT deployments, resulting in some early experience being shared.

The immediate task of IoT is to connect the unconnected devices; the benefits being auto-diagnostics, asset tracking, connected vehicles, supply chains, and equipment maintenance. However, there is no doubt that IoT will provide huge opportunities in customer service and maintenance management, and that is where...