Selecting technologies for operational excellence

The operations team needs to create procedures and steps to handle any operational incidents and validate the effectiveness of their actions. They need to understand the business need to provide efficient support and collect systems and business metrics to measure the achievement of business outcomes.

The operational procedure can be categorized into three phases—planning, functioning, and improving. Let’s explore technologies that can help in each phase.

Planning for operational excellence

The first step in the operational excellence process is to define operational priorities to focus on the high business impact areas. Those areas could be, for example, applying automation, streamlining monitoring, developing team skills as the workload evolves, and focusing on improving overall workload performance.

There are tools and services available that crawl through your system by scanning logs and system activity...