Encryption

A major topic in almost every large ServiceNow deployment is the selection of an encryption technology, and we’ll dedicate some time to discussing how encryption should be addressed and making these options clear. We will also illustrate cases where each type of encryption might be used. Note that the most recent encryption updates are always available in the ServiceNow Encryption Whitepaper, available on the ServiceNow website or from your ServiceNow account executive. One of the most important things to realize is that in the ServiceNow ecosystem, ServiceNow has committed to addressing the in-transit encryption of data but leaves the decision of encryption at rest entirely to the customer.

How to approach encryption

Before diving into the selection of a particular encryption technology, it can be useful to consider your motivations and objectives for applying encryption. In almost all cases, the company implementing ServiceNow will have an information security...