The science experiment

ServiceNow technology is both flexible and powerful – this combination can lead to innovative solutions but also complex configurations whose cost to maintain exceeds their value. The value trap that we call the “science experiment” occurs when overly complex, advanced, or technically sophisticated architectures are layered onto ServiceNow, leading to substantially higher implementation and maintenance costs.

Science experiments are common in integrations, Predictive Intelligence, Virtual Agent, access controls, and even workflow business logic. The difficulty of recognizing a science experiment comes from the fact that they are often proposed by your most capable developers and the proposals do solve important design objectives.

Projects extending ServiceNow

There are many cases where basic ServiceNow capabilities must be extended for the efficient and effective realization of value. In some cases, the platform capabilities will...