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You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Product type Course

Published in Aug 2017

Publisher Packt

ISBN-13 9781788628730

Length 1330 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Authors (3):

Tim Woodruff

Martin Wood

Ashish Rudra Srivastava

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Table of Contents (39) Chapters

Title Page

Credits

Preface

1. Module 1 FREE CHAPTER

Learning ServiceNow

2. The Interface

3. Lists and Forms

4. UI Customization

5. Understanding Data and Relationships

6. Tasks and Workflows

7. UI and Data Policies

8. User Administration and Security

9. Introduction to Scripting

10. The Server-side Glide API

11. The Client-side Glide API

12. Server-side Scripting

13. Client-side Scripting

14. Debugging

15. Pro Tips

16. Module 2

ServiceNow Cookbook

17. Getting Started with Service-Now

18. Performing Core Configuration and Management Tasks

19. Building Data-Driven Application

20. Configuring Alerts and Notifications

21. Building and Configuring Reports

22. Creating and Configuring Workflow Activities

23. Auditing and Diagnosing Service-Now

24. Module 3

Mastering ServiceNow

25. ServiceNow Foundations

26. Developing Custom Applications

27. Server-Side Control

28. Client-Side Interaction

29. Getting Things Done with Tasks

30. Events, Notifications, and Reporting

31. Exchanging Data – Import Sets, Web Services, and other Integrations

32. Securing Applications and Data

33. Diagnosing ServiceNow – Knowing What Is Going On

34. Packaging with Applications, Update Sets, and Upgrades

35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

36. Bibliography

Sharing with Share

ServiceNow customers are rather creative. The platform has been used to build some amazing developer functions, useful tweaks, and powerful utilities. To help everyone benefit from ideas from the platform, the ServiceNow Share portal is designed to bring them all together in a very accessible manner. You can visit the ServiceNow Share portal at https://share.servicenow.com/.

Any customer can submit an Update Set to be stored on Share. This is then available for other customers to download and use as they wish. Some of the more popular items on Share are as follows:

Dynamic Knowledge Search provides a means to automatically search the knowledge base
Xplore: Developer Toolkit adds extra features to understand server- and client-side JavaScript objects, visualise the table structure, and test regular expressions
Client-Side PDF Document Generatorallows you to create custom PDF documents from a record
File Builder FTP exports data from the instance and uses a MID server to save...

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You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Table of Contents (39) Chapters

Sharing with Share

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Authors (3)

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