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ServiceNow Application Development
ServiceNow Application Development

ServiceNow Application Development: Transform the way you build apps for enterprises

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ServiceNow Application Development

Introduction to ServiceNow

If you are reading this book, it is probably because your company is planning to implement and customize the ServiceNow platform or you want to build a career around the fastest growing enterprise cloud platform. ServiceNow is a SaaS platform offered by ServiceNow, Inc. and used by global corporations such as GE, Dell EMC, NetApp, Yahoo, Google, Aegis, Deutsche Bank, AstraZeneca, Red Hat, Siemens, University of San Francisco, Sony Pictures Entertainment, Intuit, Moody's, Diageo, and so on. For the purpose of this book, we are going to assume that you work at ABCD, Inc. and your company's management has asked you to build a custom application on top of the ServiceNow platform.

ServiceNow allows companies to manage processes and create custom applications using a single system of record framework - meaning every application and all data stored in the platform follows the same framework and basic structure. ServiceNow platform comprises key product features such as Service Management, IT Operations Management, Application Development, IT Business Management, Human Resources, Customer Service, and Security.

  • Service Management: Offers features used by your IT Service Desk to manage ITIL processes such as Incident Management, Change and Release Management, Problem Management, Service Level Management, Service Catalog, Knowledge Management, and Configuration and Asset Management along with features like reporting and administration, which extend across other features as well.
  • IT Operations Management: Includes applications such as Discovery, Service Mapping, Event Management, Orchestration and Cloud Management.
  • Application Development: Includes the core Platform and app development features such as Custom Applications, APIs, Portal Designer and Integration tools.
  • IT Business Management: It includes applications such as Performance Analytics, Financial Management, Project Portfolio Management, Demand Management, Resource Management and Application Portfolio Management.
  • Security: It includes features and applications related to Security Operations and Governance, Risk and Compliance (GRC)
  • Customer Service: It includes applications such as Customer Service Management, Field Service Management and Knowledge Management.
  • Human Resources: It includes the HR Service Management application.
Companies using the ServiceNow platform deploy one or more of the aforementioned product features. Service Management, Application Development Platform, and IT Operations Management are the most widely deployed features among ServiceNow customers.

In this book, we will be covering topics related to application development and customizing and extending features of Service Management applications such as Incident Management. As ServiceNow is a cloud-based platform, we do not usually need to install any special software on a client system. We can access any ServiceNow instance easily from anywhere using a computer or mobile with internet connectivity and the latest browser such as Microsoft Edge, Internet Explorer, Firefox, or Google Chrome. For administration and Development purposes, it is recommended that you use a desktop with the latest version of Chrome, which is what we will be using throughout this book to access our instance.

Fred Luddy founded ServiceNow, Inc. in 2003 (as GlideSoft, Inc.) and in Jan 2016 ServiceNow announced total revenues of US $1.0 billion for the fiscal year, 2015. It is one of the fastest growing companies and has a target to reach a market size of US $60.0 billion by 2020. You may find people referring to ServiceNow as GlideSoft, SNC, SNOW or service-now.com.

This chapter will help you get started with ServiceNow and gain access to a free developer instance from ServiceNow developer portal and understand the basics of ServiceNow such as UI, Users, and out-of-the-box applications and features.

This chapter will cover the following topics:

  • Creating a ServiceNow developer account
  • Launching a developer instance
  • Understanding the ServiceNow platform login process
  • Understanding the ServiceNow user interface
  • An introduction to Service Management Applications
  • ServiceNow platform architecture
Left arrow icon Right arrow icon

Key benefits

  • Build and customize your apps and workflows to suit your organization's requirements
  • Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
  • Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications

Who is this book for?

If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you.

What you will learn

  • Customize the ServiceNow dashboard to meet your business requirements
  • Use Administration and Security Controls to add roles and ensure proper access
  • Manage tables and columns using data dictionaries
  • Learn how application scopes are defined within ServiceNow
  • Configure different types of table to design your application
  • Start using the different types of scripting options available in ServiceNow
  • Design and create workflows for task tables
  • Use debugging techniques available in ServiceNow to easily resolve script-related issues
  • Run scripts at regular time intervals using the Scheduled Script Execution module

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Sep 25, 2017
Length: 408 pages
Edition : 1st
Language : English
ISBN-13 : 9781787128712
Vendor :
ServiceNow
Languages :
Tools :

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Product Details

Publication date : Sep 25, 2017
Length: 408 pages
Edition : 1st
Language : English
ISBN-13 : 9781787128712
Vendor :
ServiceNow
Languages :
Tools :

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Frequently bought together


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ServiceNow Application Development
€41.99
Mastering ServiceNow
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ServiceNow: Building Powerful Workflows
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Table of Contents

14 Chapters
Introduction to ServiceNow Chevron down icon Chevron up icon
User Administration Chevron down icon Chevron up icon
Data Management Chevron down icon Chevron up icon
Application Scopes Chevron down icon Chevron up icon
Modules, Forms, and Views Chevron down icon Chevron up icon
Introduction to ServiceNow Scripting Chevron down icon Chevron up icon
Client-Side Scripting Chevron down icon Chevron up icon
Server-Side Scripting Chevron down icon Chevron up icon
Jelly Scripting Chevron down icon Chevron up icon
Events and Notifications Chevron down icon Chevron up icon
Workflow Development Chevron down icon Chevron up icon
Debugging in ServiceNow Chevron down icon Chevron up icon
Advanced Database Features Chevron down icon Chevron up icon
Job Scheduling and Data Export-Import Chevron down icon Chevron up icon

Customer reviews

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2 star 10%
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Amazon Customer Oct 11, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is an excellent work by the authors. Very detailed and well explained about travel management example with ServiceNow which helps to understand the concept very clearly . As I am a startup with ServiceNow development i can say its clear and concise for me . As it well written,concept wise also in sequence.So,I can highly recommended this book.
Amazon Verified review Amazon
Sam G Dec 17, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I bought a hard-copy after having read the eBook version which my employer provided to me. This is a must have book for anybody working on ServiceNow platform. If you are new to ServiceNow platform then this book can help you get quickly started and create solutions. The many approaches discussed in the book can give you a in-depth understanding of ServiceNow. I am going to keep this book handy and use it as my go-to reference. I work on the platform extensibly and this book has helped in getting things done and helped me in design decisions.
Amazon Verified review Amazon
Amazon Customer Nov 07, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I think this is one of the best books on ServiceNow platform so far. The flow of the topics helped me easily learn many different features of the platform. As a developer, I found the online documentation of ServiceNow very difficult to understand, but this book has helped me gain in-depth and hand-on knowledge of development on ServiceNow platform.
Amazon Verified review Amazon
Vinicius Almeida de Vasconcelos Dec 07, 2019
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Leitura obrigatória para quem está começando. Muito didático! Passa por todos os conceitos fundamentais para todo administrador e desenvolvedor ServiceNowLeitura agradável e objetiva.
Amazon Verified review Amazon
andrew Mclaughlan Jun 05, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great book for reference material
Amazon Verified review Amazon
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