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Salesforce for Beginners

You're reading from   Salesforce for Beginners A step-by-step guide to optimize sales and marketing and automate business processes with the Salesforce platform

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Product type Paperback
Published in Oct 2022
Publisher Packt
ISBN-13 9781803239101
Length 532 pages
Edition 2nd Edition
Concepts
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Authors (2):
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Timothy Royer Timothy Royer
Author Profile Icon Timothy Royer
Timothy Royer
Sharif Shaalan Sharif Shaalan
Author Profile Icon Sharif Shaalan
Sharif Shaalan
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Table of Contents (24) Chapters Close

Preface 1. Getting Started with Salesforce and CRM 2. Understanding Salesforce Activities FREE CHAPTER 3. Creating and Managing Leads 4. Business Development with Accounts and Contacts 5. Driving the Sales Cycle with Opportunities 6. Achieving Business Goals Using Campaigns 7. Enhancing Customer Service with Cases 8. Business Analysis Using Reports and Dashboards 9. Setup and Configuration 10. An Overview of Sharing and Visibility 11. User Management and Data Security 12. Managing Projects with Sandboxes and Change Sets 13. Using Data Modeling to Configure Objects for Your Business 14. Lightning Experience Customization 15. Extending Functionality with Third-Party Applications and Salesforce Mobile 16. Salesforce Flow 17. Approval Processes 18. Assignment Rules 19. Data Integrity with Formulas and Validations 20. Testing and Debugging 21. Assessment
22. Other Books You May Enjoy
23. Index

6 Achieving Business Goals Using Campaigns

Campaigns are outbound marketing initiatives that target leads and contacts. They can take the form of direct mail, events, print ads, emails, or any other marketing outreach where you are trying to get a response from the recipients. This response can take the form of interest in a product, attending an event such as a seminar or a webinar, or clicking on an ad. Campaigns tie marketing and sales together as they help generate leads and track those leads as they convert into opportunities and, finally, into opportunity closure. This closure can either be Closed Won (a sale) or Closed Lost (a lost sale). Campaigns use campaign members to track who is associated with a campaign. Campaign members can be leads or contacts that have been contacted for a specific marketing campaign. Campaigns can also be nested in a hierarchy. This means that you may have an overall campaign, such as 2022 Email Campaigns, and underneath it resides all the email marketing...

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