Staying cool when your customers make local customizations

Consider the Salesforce platform as an architecturally diverse neighborhood, with your application being one of the modern, appealing houses. Your customers move in, captivated by the design. But as they get comfortable, they start to move the furniture around. They might even knock down a wall or paint the ceiling a bright color. Essentially, they are making changes, just as any occupant would in a real house, to make it their own.

This is the very essence of the Salesforce platform, a neighborhood designed for customization and adaptability. As your customers get familiar with their new surroundings, they will inevitably seek to extend and modify the installed applications, including your managed package. This section will take you on a walkthrough of this sometimes chaotic, but always exciting, interior design process. We will discuss how to manage these changes and support your customers’ creative...