Third scenario – business architecture

ABC Trading has always been a wholesale company and has never sold any items directly to end consumers. The relationship with their retail partners has been excellent and nothing has emerged to alter the – so far successful – business model. However, the only constant thing in this world is change and major changes occurred in the world in 2020 that affected businesses no one thought would ever be affected by crises – of course, I am referring to the COVID-19 pandemic and the lockdowns of cities and countries.

This scenario is about a business problem that needs to be resolved not only with technology but with people, business processes, information, and technology, which together enable your business to provide services to its consumers. In other words, these four aspects combined make your organization capable of providing services. Therefore, it is called business capability modeling and it is an immensely powerful...