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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management

You're reading from   Oracle Enterprise Manager Grid Control 11g R1: Business Service Management A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook

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Product type Paperback
Published in May 2011
Publisher Packt
ISBN-13 9781849682169
Length 360 pages
Edition Edition
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Toc

Table of Contents (16) Chapters Close

Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
Credits
About the Authors
About the Reviewers
www.PacktPub.com
1. Preface
1. Business Service Management: An Overview FREE CHAPTER 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1 3. Modeling Groups and Systems 4. Modeling Services 5. Service Modeling Using Synthetic Transactions 6. Modeling Service Metrics 7. Service-Level Management 8. Modeling Composite Business Services 9. Real-Time Business Service Monitoring 10. Business Service Management at your Data Center

Diagnostics using Root Cause Analysis


The diagnostic feature Root Cause Analysis (RCA) is also applicable to the aggregate service and is similar to the one discussed for the generic service. As in the case other service targets, the RCA region is displayed in the place of Performance and Usage region whenever the aggregate service is Down.

The previous image is a screenshot of the home page of the aggregate service target TravelReservationService. As can be seen, when the service status is Down, the possible root causes are displayed in the Possible Causes of Service Failure region. This region shows the possible causes of the automatic root cause analysis in a tabular form and the confidence level of the automatic RCA finding. It also provides a drill down to the Root Cause Analysis Details page, which provides a detailed view of the steps to arrive at the possible root causes.

Root Cause Analysis details

Similar to the RCA details page in a generic service, this page displays the details...

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