This chapter described how to build chatbots without using code or having to know certain AI techniques. We used Power Virtual Agents for this purpose.
You should now understand how to create and publish chatbots. You should be able to use channels, including Microsoft Teams, to make your bots available to users and customers. You should also be able to monitor chatbots for performance and analyze where you can improve them. Using these skills, you can create interactive chatbots that will improve customer satisfaction and allow users to concentrate on higher-value activities.
In the next chapter, we will learn how to author your own chatbots by adding conversation triggers, messages, conditions, and actions.
