Summary

The world of communication can be challenging to orchestrate. It is something that we do on a daily basis, but we never think about all the intricacies of how that communication is set up to make it successful, actionable, and easy to reference. Whether you are pushing or pulling information, there are multiple ways to configure your site for optimal communication with your audience.

To review, these are your key learning opportunities in this chapter:

• Which communication channel to use in Experience Cloud depending on your user’s needs.
• How to decide on Service Cloud Chat or third-party chat. Plus, a basic tutorial on how to embed Service Cloud Chat into your Experience Cloud site.
• How to set up email capabilities in Experience Cloud and what workflows come preconfigured for those templates.
• The steps of setting up SMS and how to think through the process of who will respond and how they will respond.

Now, let’s grab a beverage and...