Introducing Experience Cloud products

Where to start? Well, isn’t that a loaded question? But it is the most important question in any technology implementation. There are so many offerings and combinations in a technical application deployment that can lead to world-class experiences or first-class disasters, and Salesforce Experience Cloud is no different. Experience Cloud follows a very similar model to Salesforce’s other product offerings. Salesforce focuses on this collection of products in its Digital Experience Platform (DXP) solutions. Within that platform, there are two different categories: profit and non-profit offerings.

For this book’s purposes, we will concentrate on the profit offering. In Chapter 14, Best Practices and Certification Test Preparation, you will find some test pre-questions for the non-profit offerings. The profit offerings can be broken into four main categories: Self-Service, Partner Relationship Management (PRM), Salesforce Content...