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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Test your knowledge

Q1. A developer needs to create a trending report. What should he/she use to get the historical data?

  1. Reports
  2. Reporting snapshots
  3. Roll-up summary
  4. Report types
  5. Audit history records

Q2. What will cause a reporting snapshot run to fail? Select three choices:

  1. The source report has been deleted
  2. The target object has a trigger on it
  3. The running user has been deactivated
  4. The target object is a custom object
  5. The source report is saved as a matrix report

Q3. Which components of the dashboard use grand totals? Select two choices:

  1. Metric
  2. Table
  3. Gauge
  4. Chart

Q4. An application designed without considering requirements for reports are known as dashboards. Which of the following statements is correct?

  1. The data model will support all the requirements of the application, including reports and dashboards
  2. Reports are part of the application and application design will take care of it
  3. No special considerations for reports or dashboards are required as Salesforce can natively take care of the requirements
  4. The...
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