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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Quote management


A quote is fundamentally a record displaying projected prices for any product or service. When you add a product into an opportunity, it will automatically link your quote with the product and allow you to generate and e-mail the quote PDF to the customers. You can have multiple quotes linked to an opportunity, but only one of them can be synced with the opportunity. Only the products associated with that quote and opportunity are synchronized with each other.

Quote-to-cash life cycle

Quotation is a very important part for any business. You can either use AppExchange apps to automate quote-to-cash processes or use the traditional manual method for it. The following diagram shows the standard quote-to-cash process:

Quote-to-cash represents end-to-end business processes on the sell side either product or service configuration.

  1. Pricing: It starts from product pricing, that is, how much discount the sales team is planning to offer. Do you have any special promotional rates for...

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