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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Integrating Dynamics 365 CE with PowerApps

Let's say we want to create a quick mobile app for the HIMBAP Auto Service Center to create an auto service request for a customer. Let's see how quickly we can build our app using PowerApps Studio, by following these steps:

  1. Click on the Dynamics 365 Home button (from where we selected Flow earlier) and select PowerApps.
  2. Click on Create and select Canvas app from blank, and let's name our app Auto Service Request.
  3. After clicking on OK, PowerApps Studio will open a new app that will have one screen by default.
  4. Click on the right-hand side of Screen1 and select the Rename option from the drop-down menu. Let's rename it Service Request.
  5. Let's add the following controls to our screen, and name them as follows:
  • Label: topiclbl
  • Text: topictxt
  • Label: customerlbl
  • Dropdown: customerdll
  • Label: vehiclelbl
  • Dropdown: vehicledll...
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