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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Understanding Project Service Automation scenarios

To support the entire PSA functionality, some additional entities and processes are available with this solution. They are divided into the following major scenarios:

  • Planning and Delivering Projects: Includes functionality for project management to create a project structure and a schedule
  • Billing: Includes functionality for estimating and tracking project costs and invoicing
  • Resources: Includes functionality for resource management and scheduling

Let's have a look at these scenarios individually to understand the functionality that's provided for the various aspects of project management.

Creating and managing projects

Once a sale has been successful, we have a project on our hands, and we are ready to start working on it. A standard project screen looks like this:

The PSA solution allows you to create Projects in two ways:

  • You can create a brand-new project from scratch.
  • You can create a project based on a project template...
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