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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Comparing canvas versus model-driven apps

As mentioned, from a user experience perspective, the two main categories of apps that can be created by leveraging Power Apps are canvas apps and model-driven apps. Fundamentally, these application models are quite different from each other, and they apply to different scenarios. It is also possible to mix canvas and model-driven apps and incorporate a canvas app into a model-driven app, for example.

While a model-driven app is focused primarily on the data, while keeping a somewhat standard visualization, a canvas app allows creativity to take over to create visually appealing user experiences.

In the subsequent section, we will see how to create canvas apps and model-driven apps.

Creating a canvas app

Canvas apps are applications built in a very visual manner, like designing a PowerPoint presentation deck. Each app page is a slide in your deck, and you can skip between various pages based on links or rules on each page or controls.

Canvas...

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