Where can we introduce a Power Virtual Agent?

Now that the agent has been published and business users are trying out its functionality, it is time to start thinking about its destination. We obviously built this to serve more than just a handful of testers.

As we have seen so far in this chapter, the agent can be deployed to a website. We will see in the second half of this book how an agent can be created and deployed within Microsoft Teams. As Microsoft Teams is becoming the central hub within an organization, we are encountering new scenarios where a virtual agent would be beneficial within our organization.

In addition, we can also consider integrating agents into a Facebook page or a mobile or custom application. For these scenarios, you should review the documentation provided by Microsoft at https://docs.microsoft.com.

Going back to our website as the end target destination, we can now start analyzing where it makes the most sense to have a virtual agent. A lot of...