Efficiency champions

Here is the good news – you are the efficiency champion. You already have the SLT's support. In this section, I will show you how to expand this team and deliver long-term efficiency transformation.

Note

Some customers call them ambassadors instead of champions. I prefer the term champions.

How to identify champions

Whenever I explain this adoption methodology to customers, they ask me how to identify, empower, and nurture these champions.

I tell them that identifying champions is easy but making them capable of understanding the platform and then spreading the knowledge requires a lot of training. Most customers do not conduct such extensive training. Therefore, most champion programs do not work very well or for very long!

If you have reached this far in the book, you already know what a champion is supposed to know. Of course, there is more to explore in terms of features. But you already know what inefficiency is, how to detect...