Password management

You have the following options for resetting passwords for users in Salesforce CRM:

• Resetting passwords

• Expiring passwords

Resetting passwords

If users have forgotten their password, they can click on the Forgot your password? link on the Salesforce CRM login page which presents them with a screen to enter their username, as shown in the following screenshot:

The user will then receive an e-mail from Salesforce that contains a new password link that will require them to answer a previously set security question such as Where were you born? before their password is reset and they can log in to Salesforce.

To reset a user's password, navigate to Setup | Manage Users | Users. Now select the checkbox next to the user's name.

Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.

Click on Reset Password to have a new password e-mailed to the user(s).

Note

After you reset user's passwords, some users may need to...