You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

Chapter 12: Prerequisite Certifications

The Salesforce Certified B2C Solution Architect exam has three prerequisite certifications: Marketing Cloud Email Specialist, Platform App Builder, and Integration Architecture Designer.

These certifications are related to Salesforce Platform and Marketing Cloud. As we know from this book, B2C Commerce is also a major component of the B2C Solution Architect exam but is not represented in the prerequisite certifications. Chapter 13, Commerce and Integration, will provide some recommendations and tips for addressing the B2C Commerce portion of your exam preparation.

In this chapter, we'll take a high-level look at each of the three prerequisite certifications, their subject matter, and where to learn more about them to help you qualify for the B2C Solution Architect exam. Although preparation for these three independent exams is outside the scope of this book, it's important to understand the context they set for the B2C Solution...