These are the assistants that run on your computer and help you complete parts of the tasks that you are performing. For example, if you usually copy and paste data from one application to multiple applications, you can invoke an attended RPA to take over just these sets of activities. The control is then returned to you by RPA to carry out the next set of tasks.Â
Attended automation solutions are installed on individual workstations. Sometimes, these desktops differ in terms of resolutions, display settings, and even graphics cards. This may lead to failure in terms of automation on a desktop, even though it was working well on another one.
This type of automation is popular with agents at call centers. With this, the long, repetitive processes that an agent does are replaced with single clicks! This greatly reduces the time it takes to train your representatives. Therefore, attended RPA can reduce the average handling times, improving your...
