Summary

After you have been through your transformation, success may not look how you expected it to when you set off on this arduous journey. You will have learned a lot from what worked and what didn’t and will emerge stronger. There will be intangible benefits, such as a cultural shift and the agility to meet market demands with a fail-fast mindset, and a few tangibles ones, such as the new services or products on the market, your turnaround in terms of your NPS score, or changes to the perception of your brand. These intangible outcomes will go a long way in catapulting new and existing tangible outcomes in the right direction. Again, it’s a journey, and allowing time for teams to mature digitally will help in the long run. The skills and mindsets of your teams lay down the foundation for repeatable, successful outcomes in the future. Rushing through with unclear goals and half-baked skills and leaning toward a solely technological transformation in the hope that...