Moving from a traditional model, where troubleshooting was carried out using multiple engineers on a small set of infrastructure devices, to a model where a smaller number of engineers are needed to troubleshoot multiple or a large set of devices, we need to ensure machines acquire intelligence in order to perform certain actions and provide results.
The following chapter covers the basics of Artificial Intelligence (AI) that can be leveraged in IT operations and some use cases that can help us understand it better.
The following topics will be covered in this chapter:
- What is AI in IT operations?
- Building blocks of AI
- Application of Artificial Intelligence for IT Operations (AIOps) with use cases
