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Moodle 1.9 for Second Language Teaching
Moodle 1.9 for Second Language Teaching

Moodle 1.9 for Second Language Teaching: Engaging online language learning activities using the Moodle platform

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Moodle 1.9 for Second Language Teaching

Chapter 1. What Does Moodle Offer Language Teachers?

Imagine the things you do in a school — putting up timetables, presenting syllabuses, having discussions, presenting videos of new materials, organizing tests, collecting marks, providing feedback to students, guiding students to do their own learning, building a library… Moodle can do all these things and much, much more.

What is Moodle?


I just googled "Moodle" and got over 18 million hits. Moodle is one of the fastest growing free, open source VLEs (Virtual Learning Environment) around at the moment. It is also commonly referred to as an LMS (Learning Management System) or a CMS (Course Management System). There are already thousands of registered Moodle sites, as you can see on the Moodle site: http://moodle.org/stats/.

Just in case some of those terms are new to you:

  • Open source means that the code is available by licensing agreement and that you can customize it and redistribute it (http://opensource.org). These have been powerful factors in the development of open source software for a wide range of free or low-cost software.

  • A VLE is a way of providing a teaching and learning environment online.

Here are some of the things that make Moodle particularly attractive to all teachers:

  • Easy to use — you don't need any programming knowledge

  • Access to resources via the Web

  • Interaction between learners and tutors

  • Collaboration between learners

  • Independent learning pathways

  • Learner tracking

  • Feedback on tasks

  • Secure environment

  • Automatic backup

There are some myths that Moodle is difficult, unsupported, and will eventually charge users, but these are all calmly deflated at http://docs.moodle.org/en/ Top_10_Moodle_Myths.

Assumptions


Most of this book is a recipe book, a "how-to" book. In it, I'll take activities that you'd find in a typical language-teaching syllabus and show how you can produce these on Moodle. I'll provide step-by-step instructions for you to copy examples and then adapt them according to your own teaching situation. Most of the activities are ordered so that each chapter starts with easier activities. The ease of setup for each activity is indicated by a star system. Now and then you'll be referred to other chapters where an example already exists.

The non-recipe chapters are guides for setting up Moodle (Chapter 2, Getting Started with Moodle), using Moodle for assessment (Chapter 9, Assessment), making your Moodle site look good (Chapter 11, Formatting and Enhancing Your Moodle Materials), and helping prepare students to use Moodle (Chapter 12, Preparing Your Students to Use Moodle).

I'm making a few assumptions:

  • You have basic computer skills

  • You have Moodle up and running

  • You are not necessarily familiar with Moodle's basic features

  • You want examples of how you can cover your language teaching syllabus using Moodle

  • You don't want to master all aspects of Moodle

  • You are not necessarily the Moodle administrator, but have access to the administrator

  • You have some experience of teaching

  • You want to transfer constructivist, communicative language teaching methodology to Moodle.

In case you're not familiar with these concepts, constructivism is based on the idea that individuals learn new things (construct knowledge) through experience by comparing new things to what they already know. They do this by solving realistic problems, often in collaboration with other people. Moodle was built on this approach, and many of the core activities lend themselves well to this type of learning. Communicative language teaching tries to help learners become competent language users in real contexts. There's more about this later in this chapter.

Who is this book for?


One of the advantages of a recipe-book approach is that all sorts of people connected to language teaching will find it useful. If you are a teacher, you can dip into it to find a quick solution for an activity you want to create. If you are a course planner, you can review the whole book to build up your own language course. These are some of the people I had in mind when writing:

  • School language teachers who run at least part of their courses on computers

  • Private language teachers who want to run their own online language school

  • Established teachers of English or other languages

  • New teachers who want clear examples of communicative language teaching and testing in use

  • Teacher trainers who want to guide teachers in the use of this powerful system

  • Teachers who have been using Blackboard or another powerful commercial VLE and want to set up their own open source system

  • Course planners and ICT support staff who want to understand the ICT needs of language teachers better

An important point here is that there's no single way of using Moodle for language teaching. I've come across teachers who use it mainly as a repository of materials and find the indexing facilities of the Database module useful for that. Module, by the way, is Moodle's word for an activity. Other teachers use it to create supplementary quizzes for the work they do in class. They find the gradebook, which provides an overview of all their students' marks, useful. Other teachers make Moodle the base of their course, even though they have face-to-face sessions, because Moodle is a neat way of keeping important course elements in one place and tracking learner use and progress. It's also a good way of preparing for classes and reflecting on them afterwards. Finally, Moodle can be used as a totally online course with no face-to-face meeting at all.

You might find I'm stating the obvious sometimes, but most hints are included because there were minor hiccoughs when teachers trialed the materials. On the other hand, some readers might feel phased by mention of formats they've never heard of, such as XML or WAV. If that's the case, don't worry! These are usually extra bits of information that some teachers will find useful to make their lives easier or improve the Moodle activities. Not understanding them — or not wanting to understand them — won't stop you from creating the activities.

Why another book on Moodle?


So what's the difference between this book and any other book on Moodle? There's an increasingly large number of books about Moodle on the market. General introductions to Moodle, such as "Moodle Teaching Techniques", William Rice, Packt Publishing and "Moodle 1.9 E-Learning Course Development", William Rice, Packt Publishing, go through key Moodle modules methodically and then offer examples. This book takes the opposite approach: it starts with examples based on what you need for your language teaching and shows which bits of Moodle you need to make them. As such, it isn't a comprehensive guide to Moodle, but it aims to provide relevant information for language teachers. There is no one way to organize a language course. It depends on the level and age of students, the language learning goals, and learning style preferences, amongst other things. But most language courses include a focus on the skills of speaking, listening, reading, and writing, and also offer support for vocabulary, pronunciation, and grammar. This book has taken those areas as its starting point.

Moodle's popularity has led to the development of hundreds of add-on modules. The list is available at http://moodle.org/mod/data/view.php?id=6009. A useful service a book like this can offer is recommending which add-on modules are worth getting. For example, a VLE for language learning without a speak and record facility would be incomplete. I've chosen a simple sound recorder called NanoGong. Why? Because it is supported for Moodle 1.9; it's very easy to install and works well on a variety of browsers. You can also set up Moodle activities without NanoGong, simply by recording directly onto the computer, but you'd lose the advantage of being able to manage your recordings inside Moodle. There's a useful discussion of available recorders at http://metamedia.typepad.com/metamedia/listen-up-audio-in-moodle.html.

Note

Voice recording in future versions of Moodle

It's uncertain whether NanoGong will work with Moodle 2.0, but a similar recording plug-in is being developed for it (see http://docs.moodle.org/en/GSOC/2009). Meanwhile, NanoGong is probably the simplest choice.

As well as providing an overview of core Moodle modules, Chapter 2, Getting Started with Moodle will take you through all the add-on modules you'll need for this book. The reasons for choosing them are the same in each case:

  • Ease of use

  • Available support

  • Suitability for language learning

It is important to remember that add-on modules may not work with future updates of Moodle, but I've chosen ones which look likely to receive continued support. All the examples in this book work with Moodle 1.9.5.

Sometimes I've recommended an alternative to the core modules, simply because they are better for language teaching. For example, Moodle has core Blog and Wiki modules, but they don't work with NanoGong, the recording tool, whereas the Open University versions named OUblog and OUwiki do work.

Assessment

There are also some aspects of assessment in Moodle which have a specific language-teaching slant in this book:

  • Moodle allows you to provide detailed feedback to your students on specific areas of language performance. So you can give separate marks on areas such as grammar, fluency, and pronunciation, for example. You do this by setting up rating scales for each type of activity. In Moodle speak, categories for assessment are called Outcomes (see Chapter 2, Getting Started with Moodle for more information).

  • Moodle also allows us to create marking scales which relate specifically to language work. One example of this would be the use of the language achievement evaluation scales set by the Council of Europe's Common European Framework. (http://www.coe.int/T/DG4/Linguistic/CADRE_EN.asp). We can customize scales to suit our school or institution.

  • Many Moodle activities can be assessed. All the marks can be collected in an online gradebook. Moodle also provides some basic statistics which teachers can use to see how well their tests are working, and to improve them if necessary.

  • There is also an add-on ordering task for the Quiz module. This lets students practice ordering the words in a sentence, sentences in a paragraph, and paragraphs in a text, and putting a sequence of events in chronological order.

Making Moodle look good

The success of any activity also depends on how good it looks. Chapter 11, Formatting and Enhancing Your Moodle Materials takes a look at some basic things you can do to make your Moodle site look better and, therefore, more attractive to your students.

Communicative Language Teaching


The book is firmly rooted in a communicative approach to language learning. It therefore tries to make the student the center of the learning experience wherever possible. It looks at ways of encouraging interaction, making materials engaging and effective, and of encouraging reflection and self-improvement on the part of the language learner and the teacher.

A PDF by Jack Richards (http://tinyurl.com/cltarticle) gives a good overview of the status quo of various approaches to communicative language teaching.

In the article "Understanding and Implementing the Clt (Communicative Language Teaching) Paradigm", George M. Jacobs and Thomas S. C. Farrell, RELC Journal, Vol. 34, No. 1, 5-30 (2003), the authors highlight some of the key features of CLT. As the following table shows, Moodle accommodates these features well.

Key features of CLT (based on Jack Richards, 2006, and Jacobs and Farrell, 2003)

Moodle features which support CLT

Learner autonomy: Giving learners greater choice over their own learning, both in terms of the content of learning and processes they might employ. The use of small groups is one example of this, as well as the use of self-assessment.

  • Customization of learners' home pages if My Moodle is turned on

  • Using questionnaires and polls (Choice module) to allow learners to influence curriculum

  • Use of wikis for learners to determine processes

  • Group and groupings feature for dividing students

The social nature of learning: Learning is not an individual, private activity, but a social one that depends upon interaction with others.

  • Interaction is built into Chat, Forum, and Wiki modules.

  • Assignment and Workshop modules allow collaborative writing.

Curricular integration: The connection between different strands of the curriculum is emphasized, so that English is not seen as a stand-alone subject but is linked to other subjects in the curriculum. Text-based learning reflects this approach, and seeks to develop fluency in text types that can be used across the curriculum. Project work in language teaching also requires students to explore issues outside of the language classroom.

HTML pages with hyperlinks and webquests are good examples of how Moodle can be linked to the outside world.

Focus on meaning: Meaning is viewed as the driving force of learning. Content-based teaching reflects this view, and seeks to make the exploration of meaning through content the core of language learning activities.

It's easy to incorporate authentic spoken and written texts into Moodle and activities based on them.

Diversity: Learners learn in different ways and have different strengths. Teaching needs to take these differences into account, rather than try to force students into a single mold. In language teaching, this has led to an emphasis on developing students' use and awareness of learning strategies.

  • Learners can go at different speeds.

  • Learners can be grouped according to interests, level, and needs.

  • Teachers can help learners use the glossary to build their own records.

  • The Journal module allows learners and teachers to reflect on learning processes and make changes as a result.

Thinking skills: Language should serve as a means of developing higher-order thinking skills, also known as critical and creative thinking. In language teaching, this means that students do not learn language for its own sake but in order to develop and apply their thinking skills in situations that go beyond the language classroom.

  • Wide range of tasks is possible. Chapter 6, Reading Activities shows how Bloom's taxonomy can be used to foster higher-order thinking tasks.

  • The Webquest module is a good place to develop critical evaluation skills.

Alternative assessment: New forms of assessment are needed to replace traditional multiple-choice and other items that test lower-order skills. Multiple forms of assessment (for example, observation, interviews, journals, portfolios) can be used to build a comprehensive picture of what students can do in a second language.

Moodle offers traditional tests as well as journals and add-on portfolios.

Teachers as co-learners: The teacher is viewed as a facilitator who is constantly trying out different alternatives; that is, learning through doing. In language teaching, this has led to an interest in action research and other forms of classroom investigation.

  • The Workshop and Questionnaire modules make it easy to get learner feedback.

  • Teachers can also monitor the popularity of different activities by tracking student use.

Age and level of students

Moodle can work for learners of all ages. The examples in this book show how young learners, adolescents, and adults can use Moodle. Clearly, you will need to adapt the example activities for your particular students. Make sure they have the content and tasks that they are likely to enjoy and find useful.

If you are creating tasks for pre-adolescents, you might find it useful to use this book in conjunction with Moodle 1.9 for Teaching 7-14 Year Olds: Beginner's Guide, Mary Cooch, Packt Publishing, which offers some useful guidelines on things to look out for with this age group.

It is important when working with learners of all ages that you have:

  • Learning pathways

  • Instructions

  • Materials

  • Duration of activities

  • Cognitive complexity of tasks

As for language level, it's possible to create simple low-level tasks, or quite difficult ones.

You'll need to consider whether the whole site is written in the target language. This is probably only appropriate for higher level learners. It may be more effective for lower level learners if you frame the activities in a language they understand better.

You can include the option for learners to change the language for the headings and help files, though help files are not available in all languages. You may need to check with your Moodle administrator that the appropriate language pack is installed. By clicking on the language selector in the top right-hand corner of the screen, users can change to the language of their choice. Contact your Moodle administrator if the languages you want are not there.

Add-on modules are unlikely to have help files and instructions for all languages. If you find that help files are not available in a language you need, you could write to the authors via the moodle.org website, or write them yourself. One of the great things about this open source software is that you can make your own contributions to it. Your Moodle administrator should be able to help you install your new files.

You can also edit existing help files by going to Site Administration | Language | Language editing.

What languages can you teach using Moodle?

All the examples in this book are of ESOL (English as a Second or Other Language). However, Moodle can by used to teach a vast variety of languages. All the instructions in this book are in English, but for lower-level learners you may wish to consider changing the base language to the students' first language (L1) and providing instructions in the L1, too.

The official Moodle site offers several support sections for non-English language use:

Suggested approach to using the book

The introduction to each chapter gives an overview of the whole chapter. So it's worth reading first.

Several reviewers have suggested that a good way to approach the activities in each chapter is to skim through the whole activity first to get a feel for it and then to create the activity step by step in your Moodle course.

Try to make yourself familiar with Chapter 2, Getting Started with Moodle. There is frequent reference to it throughout the book. It contains key information on setting up Moodle modules and add-on modules, using extra programs, combining Moodle with other programs, and advice on things such as uploading images and other files or embedding audio and video in Moodle. Happy Moodling!

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Key benefits

  • A recipe book for creating language activities using Moodle 1.9
  • Get the most out of Moodle 1.9's features to create enjoyable, useful language learning activities
  • Create an online language learning centre that includes reading, writing, speaking, listening, vocabulary, and grammar activities
  • Enhance your activities to make them visually attractive, and make the most of audio and video activities

Description

That word Moodle keeps cropping up all over the place ñ it's in the newspapers, on other teachers' tongues, in more and more articles. Do you want to find out more about it yourself and learn how to create all sorts of fun and useful online language activities with it? Your search ends right here. This book demystifies Moodle and provides you with answers to your queries. It helps you create engaging online language learning activities using the Moodle platform. It has suggestions and fully working examples for adapting classroom activities to the Virtual Learning Environment. This book breaks down the core components of a typical language syllabus ñ speaking, pronunciation, listening, reading, writing, vocabulary, grammar, and assessment ñ and shows you how to use Moodle 1.9 to create complete, usable activities that practise them. Each chapter starts with activities that are easier to set up and progresses to more complex ones. Nevertheless, it's a recipe book so each activity is independent. We start off with a brief introduction to Moodle so that you're ready to deal with those specific syllabus topics, and conclude with building extended activities that combine all syllabus elements, making your course attractive and effective. Building activities based on the models in this book, you will develop the confidence to set up your own Moodle site with impressive results.

Who is this book for?

This book is written for teachers, trainers, and course planners with little or no experience of Moodle who want to create their own language learning activities.

What you will learn

  • Look at a variety of activities that help students to learn words, review and recycle vocabulary, and learn different ways of keeping vocabulary records.
  • Help students get better at their speaking ability using the add-on nanogong recorder, which illustrates activities that look at pronunciation, intonation, fluency, stress, and discussions.
  • Create a wide range of activities for presenting grammar, practising its use, and keeping grammar records.
  • Embed flash audio players and YouTube video on your Moodle to make language learning more fun.
  • Encourage students to read and interact with texts using Moodle and learn an activity on extended reading.
  • Set up collaborative writing tasks and tasks with different types of feedback to help students to structure sentences to create longer texts, build short stories using key vocabulary, and more.
  • Make your materials look more engaging and attractive by enhancing their visual design.
  • Consider the importance of roles, groups, and outcomes as well as the add-ons to make the most of Moodle for language teaching.
  • Create activities that help students learn and practise to write effectively online.
  • Set up useful listening activities using student-made recordings, forum discussions and authentic texts, which motivate students to listen.
  • Help students to interact with listening texts through tasks such as matching, gap-fill, text prediction, and ordering events.
  • Benefit from Moodle s gradebook statistics to improve your own language tests.
  • Make your students language learning experience more effective by checking the quality of the text, images, and audio and learn the importance of clear navigation paths.
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Publication date : Oct 20, 2009
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Language : English
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Table of Contents

10 Chapters
What Does Moodle Offer Language Teachers? Chevron down icon Chevron up icon
Getting Started with Moodle Chevron down icon Chevron up icon
Vocabulary Activities Chevron down icon Chevron up icon
Speaking Activities Chevron down icon Chevron up icon
Grammar Activities Chevron down icon Chevron up icon
Reading Activities Chevron down icon Chevron up icon
Writing Activities Chevron down icon Chevron up icon
Listening Activities Chevron down icon Chevron up icon
Assessment Chevron down icon Chevron up icon
Extended Activities Chevron down icon Chevron up icon

Customer reviews

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Know-Your-Client Solutions SL Jan 26, 2013
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Teaching languages online it helps you to understand how moodle works and implement it. I think after working with this book you have enough understanding of moodle functions in order to explore additional options if you wish.
Amazon Verified review Amazon
Amazon Customer Feb 01, 2010
Full star icon Full star icon Full star icon Full star icon Full star icon 5
As an EFL and German teacher who moonlights as a Moodle administrator, I found this book to be extremely helpful. The regular Moodle bible "Using Moodle", while good left lots of blank spaces. This book fills in the blanks and gives the teacher a great number of ideas. I can highly recommend this book and not just to language teachers.
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Tamara M. Powell Jan 11, 2010
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Review of Moodle 1.9 for Second Language Learning by Jeff Stanford, Packt Publishing, 2009I can start with what is not superb about this book: if you don't teach language or language acquisition, this book is probably not for you, although you could likely get something out of it.As someone who, for the past five years, has had a job that involves assisting faculty in using instructional technology, I've read a lot of books about software and how to use it. Some of those books were lifesavers, but most of them were not. I expected Stanford's book to be one of the better ones because I had met him at EDUCA in 2009, and he had great things to share in his presentation on using Moodle for second language teaching. As I began reading Moodle 1.9 for Second Language Teaching, I realized that Stanford doesn't hit his audience with all he knows during his presentations, and for good reason. It would overwhelm.Most of the instructional technology books I read require that I make the leap from "how x works" to "how to use x in the electronic classroom." Stanford's book makes that leap for the reader. This book approaches using Moodle from the perspective of a language instructor. Stanford delineates the educational theories he uses, and he assists the reader in putting together structured, organized, effective teaching tools rooted in the communicative approach to language learning. This book is very different from, say, a book on how to use Moodle. This book only covers how to use Moodle to teach a second language. That is, there are instructions regarding setting up a Moodle site, making the site effective for teaching, using different tools in Moodle, etc., but all directions are geared toward creating a Moodle space for teaching a second language.The directions are clearly presented and illustrated, and tips or tricks are included so that readers don't have to learn from their own trials and errors. I appreciated the author's going the extra mile, so to speak, to assist the readers in using Moodle effectively. I have often encountered instructional technology books that provide information regarding how to do x but fail to mention that x is glitchy on y machines so download the free z add in, and here's the trick to installing that, and you'll be fine. Stanford covers tricks and tips like that, as well. It is clear that the author is expert at using Moodle, knows the pitfalls as well as the advantages, and makes recommendations to assist readers so that they don't have to learn from their own mistakes. His examples are timely and interesting, and he shares great materials that readers can easily replicate in their own classrooms. He shares the html code for basic tasks and recommends various audio and video tools that work well in Moodle. The sample activities he provides are broken down into vocabulary, speaking, grammar, reading, writing, and listening--56 activities in all, with additional activities in later chapters. He even incorporates a section on making your Moodle site look good.I will keep this book on my desk, and I'm sure I'll be recommending it to fellow language teachers. In a nutshell, if you use Moodle, and if you teach language acquisition, you will benefit from this book. To learn more about this book visit [..].If you'd like to look at chapter 8 on "Listening Activities," check it out here:[...].
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Alex Ballarin Apr 07, 2013
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Compré este libro para Geanina, una profesora de inglés que ha estado usando Moodle y quería ir más allá en el uso específico orientado a la docencia de idiomas.Su opinión es muy positiva, destaca que está muy bien estructurado acorde a los tipos de actividades que se realizan en la enseñanza del inglés, y que más allá de la explicación sobre los tipos de Actividades de Moodle, contiene recomendaciones "do's and dont's" y reflexiones sobre el uso de estas actividades que le han ayudado a desarrollar cursos más complejos y con más garantías de éxito.Alex Ballarin / Cynertia Consulting
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Don Hinkelman Jul 15, 2010
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I am an EFL teacher, program administrator, and co-moderator of the Moodle for Language Teaching Community. Six reviewers on this site have given a highly critical but positive review of Jeff Stanford's book. In over ten chapter-by-chapter reviews, we provide a detailed analysis of each activity in this massive encyclopedia of knowledge of Moodle in foreign language teaching. A downloadable, electronic version of the book is available from the publisher, Packt Books. If you are interested to read over 15,000 total words of commentary, I refer you to the forums on moodle dot org (registration required). Look for the "course" called "Moodle for Language Teaching".Here is an except from one of the reviews:"Released in November 2009, Jeff Stanford has produced a herculean, 500-plus page handbook for applying the Moodle open source LMS to the specific needs of foreign language teaching. Given the pervasive use of online LMSs in teaching today, any language teacher needs to be aware of the options available for enhancing the online components of teaching and learning in their `blend' of face-to-face and web-based activities. Though anyone can suggest omissions to the book, it is actually hard to argue that any more needs to be added to this already comprehensive edition. In addition to the ten chapters provided in the print and pdf-file versions of the book, two additional chapters, Chapter 11: and Chapter 12: are available for download at the Packt website. Furthermore, Chapter 8, on listening skills, is available from the publisher for free download as a sample to encourage readers to purchase the book. The full Table of Contents is viewable as well.""One of the qualities of this book, is the recipe-book structure that it sticks to throughout the chapters. This has been pointed out by earlier reviews (see Miguel Guhlin and Mary Cooch for example). By recipe-book, I mean the book walks a teacher through, step-by-step, how to accomplish various objectives, often with detailed screenshots. What is the best structure of a book on language learning? The outline of this book suggests it favors a skills approach (four chapters on speaking, reading, writing and listening) supported by a knowledge approach (2 chapters on vocabulary and grammar) and class management approach (3 chapters on setup, assessment, and extensions). I like this because these categories are familiar to most language teachers and thus will be easiest for them to locate information. It assumes you will browse, like a reference book, rather than read start-to-finish. It does not offer a complete course or curriculum, instead of resists promoting one method, offering more generic tools that all can use. For this reason, reviewing the table of contents is essential first reading as it will guide your browsing. Unfortunately, I found the table of contents somewhat difficult to read due to formatting or font selection. In future editions, formatting across the book needs attention so it is both easy and a pleasure on the eyes."
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Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela