Summary

This chapter described how you can configure chatbots to handle different business scenarios.

You should now understand how to author chatbots. You should be able to add topics with trigger phrases, add entities identifying the customer intent, and then perform actions using Power Automate. Configuring the conversations with these elements will build chatbots that are more relevant to the users' requests and will increase the customer satisfaction of your chatbots. 

In the next chapter, we will learn how to use Power BI to create visualizations of your data and use those visualizations with the other components of the Power Platform.