Viewing XenApp sessions

William can view another user's session running on a remote machine by using shadowing. When shadowing is enabled, he can monitor the session activity, and if configured, he can also use our keyboard and mouse to control the user's keyboard and mouse remotely in the shadowed session. Shadowing a session provides a powerful tool to assist and monitor users.

Shadowing is a very useful option for the Brick Unit Construction help desk staff who can use it to help users. They can view a user's screen or actions to troubleshoot problems and can demonstrate correct procedures. Also, it is possible to use shadowing for remote diagnosis and as a training tool.

They can shadow using both the Citrix AppCenter Console and the Shadow Taskbar.

Note

Shadow is not going to work if the user has enabled Dual Monitor or Aero (Desktop Experience) on the XenApp server. Refer to the article http://support.citrix.com/article/CTX125693 for more information.

We enable shadowing on a XenApp server...