Preface

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support.

Empowering Organizations with Power Virtual Agents is a user guide to building chatbots without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will learn about the features available in Power Virtual Agents to create automated bots that can be integrated into an organization's public site as well as specific web pages. Next, you will learn how to build bots to be integrated within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers.

By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed them in an automated conversational manner.