Helping users get their jobs done

In the world of APIs, user support is a set of services, resources, and assistance that you provide to consumers to help them get their jobs done. API support typically involves offering guidance, troubleshooting instructions, and responsive measures to guarantee that users can have the best possible experience. Every time a user feels friction, there’s a chance for support to step in and help. The moments when API users feel the need for support the most are during onboarding, any time you introduce a change, and when something stops working as expected. You can offer support by having a dedicated team or by engaging one or more product managers directly with users. In the end, the goal of API support is to address any issues users might have, clarify their doubts, and ensure the best interaction throughout the API life cycle.

From a user perspective, good API support offers the guarantee that, whenever something doesn’t go as expected...