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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Toc

Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Developing the function document

By collaboratively reviewing and developing the process flow charts, we were able to take each BRD requirement and further subdivide them into one or more functional and non-functional requirements. Each BRD item can be split into multiple functional and non-functional requirements, which the developers can use to build and unit test the sub-system or component.

Let’s take a look at the functional specification document (or functional design document):

  • Introduction: Provide a brief introduction of the project:
    • The purpose and core functionality that is being addressed
    • What business needs and objectives are served
    • Business units/countries impacted
    • Other projects directly or indirectly associated
    • Project stakeholders and project team members
    • User roles and profiles
  • Project approach: A project management approach defines your team’s mindset on how to run the projects. It depends on the project characteristics such as size, scope...
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