Case Study in Summary
Case Study Classification
- Segment: B2B
- Industry: Technology, medical services
- Geography: North America
- Value creation levers: Product knowledge, training
- Time to impact: Less than 1 month
- Regulatory considerations: High
The Business Challenge
Vectara’s customer, SonoSim, an ultrasound training and education platform, needed a scalable mechanism for end users (ultrasound technicians) to increase the speed at which they could be educated about how to use, calibrate, and optimize ultrasound machines and deploy advanced methods of detection and prevention. Legacy solutions relied on a traditional search query model that yielded a long list of results, requiring technicians to sift through large amounts of content to identify the most suitable response. The challenges were:
- Developing a method to navigate large volumes of technician-specific materials more intuitively and quickly, to get insightful, relevant answers...
