Multi/omni-channel CPR – quality considerations
We discussed both physical stores and online stores. Digital transformation has more so increased the need for robust quality assurance. CPR industry applications require the number of verifications, which is as follows:
- Transaction verification (Verification of integration of point of sales terminal with cash registers, payment gateways, customer transaction history, and inventory):
- Verification of return and exchange of purchased items
- Physical inventory verification
- Verification of transactions in online store and payment gateway.
During a time, where there are a plethora of operating models and enabling technologies leading to cut-throat competition amongst consumer products and retail companies, even the slightest of a miss in either giving the best experience to its customers or an unforeseen technical flaw anywhere in the operations chain could cost the companies dearly. Therefore, digital QA takes the center stage in such times ensuring...
