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Testing Practitioner Handbook
Testing Practitioner Handbook

Testing Practitioner Handbook: Gain insights into the latest technology and business trends within testing domains.

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Testing Practitioner Handbook

Chapter 1. State of Digital Transformation – What Has Changed in the Last Four Years (2013-16)?

The year 2015 was the first time significant trends in digital transformation were spotted in the World Quality Report (WQR). The upward trend continued in 2016 with the growing adoption of digital. In this chapter, we have will discuss the specific changes we witnessed in the last 4 years in QA transformation. Some of the trends I have observed are discussed further on.

Renewed focus on efficiency and effectiveness

In the last 4 years, the focus of QA transformation has evolved from centralizing QA to focus on the increased use of Social Media, Mobility, Analytics and Cloud (SMAC) and digital initiatives to improved customer experience.

In 2015, security and protecting corporate image were cited as the key IT objectives in line with an organization's desire to secure their digital presence and reduce the damage to their corporate reputation.

In 2016, the key strategic IT drivers included security, customer experience, and corporate image. Additionally, there was renewed focus on efficiency and effectiveness as important QA and testing objectives.

QA and testing transformation focus

The focus of the QA transformation agenda has undergone a shift over the last few years from focus on centralizing QA to addressing vulnerabilities in digital business, to increased QA spends, to increased customer, and user experience combined with security and a renewed focus on efficiency. Refer to the following table:

2013

2014

2015

2016

Centralizing and streamlining testing functions indicating continuing maturing of the QA function.

  • Digital business transformation programs using SMAC technologies and Internet of Things (IoT) changed the focus and importance of QA and testing.
  • Focus on addressing vulnerabilities—network performance, security, and cloud service availability.
  • Organizations that are more mature and advanced in digital transformation spend the most in QA and testing and have established a direct connection between quality and achieving business outcomes.
  • Focus of testing on usability, customer experience, and performance.
  • The strategic IT drivers include security, customer experience, and corporate image.
  • In addition, there is a renewed focus on efficiency and effectiveness.

QA and testing transformation drivers

The key driver for QA and testing transformation has changed from cost optimization in 2013 to the need for instant access to information in 2014, to focusing on customer value and end user experience in 2015. Customer experience has stayed the focus in 2016 as well:

2013

2014

2015

2016

Cost optimization

People's need for instant connectivity and access to information

Focus on customer value and the impact of IT quality on end user experience

Protect corporate image and enhance customer experience

State of digital maturity

We define digital maturity based on whether an organization has appointed or is in the process of appointing a Chief Digital Officer (CDO). The year 2016 has seen the automotive (76% respondents mention having a CDO or in the process of appointing one) and public sectors (73%) at the top of the leaderboard in digital maturity based on this criteria. These sectors had been laggards in 2015. Increased adoption of digital for citizen services and inclusion justifies the top rank for the public sector.

Spends for digital QA

About 63% of the QA budget (versus 53% in 2015) is used in QA for new developments in mobile, cloud, Business Intelligence (BI)/Business Analytics (BA), and IoT areas.

There is less correlation between digital maturity and QA spend in 2016. Organizations with the absence of a digital strategy seem to have a higher QA spend than the ones with digital maturity. Why do organizations with digital strategy have lower QA spend? It is likely that in a hurry to move ahead in digital transformation, organizations have progressed in development with inadequate QA.

Predictions on the level of cloud-based applications

Cloud-based applications are set to increase over the next 3 years. There has been an overall drop in the use of the public, private, and hybrid cloud. However, the use of on premise cloud has seen a significant increase.

A surprise finding is that despite the data privacy concerns, the use of public and hybrid cloud has increased in Europe.

Also, the findings suggest that focus on functional validation while migrating to the cloud was ignored and only performance testing was considered adequate. This again suggests that in a hurry to progress in digital transformation, organizations have ignored quality.

Increased challenges in mobile and IoT multichannel testing

In 2016, the WQR findings suggest increased challenges in mobile, IoT, and multichannel testing in all the categories:

Increased challenges in mobile and IoT multichannel testing

The challenge areas probed are as follows:

  • Lack of right testing process or method
  • Lack of experts
  • Lack of an in-house test environment
  • Lack of the right tools
  • Inadequate time spent
  • Lack of device availability to test

It is difficult to accept that there can be increased challenges given that digital has matured since 2015. The possible reasons for increased challenges could be the sheer size and complexity of digital transformation.

Reduction in customer experience testing challenges

In 2016, there was a decline cited for all the challenge areas relating to customer experience testing, namely, the following ones:

  • Designing the test cases
  • Implementing test tools
  • Establishing test data
  • Identifying end user expectations
  • Establishing environments
  • Getting the right coverage
  • Identifying the systems
  • Apps to be covered

Refer to the following graph:

Reduction in customer experience testing challenges

Conclusion

Is QA transformation dependent on the existence of a central Testing Center of Excellence (TCOE)? With increased use of SMAC technologies, organizations started abandoning centralized TCOE model in 2015 in pursuit of agile delivery models and focused on customer experience and business assurance.

Do we conclude that we witness that quality is ignored in digital transformation initiatives? Otherwise, do we conclude that quality is so embedded in digital transformations that there is a less specific need for quality? Given the evidence of increased challenges cited in 2016 in mobile, IoT, and multichannel applications, we will say there indeed is a decline in quality. The organizations will soon realize the need for focus on quality or pay the price.

For an in-depth look at the key trends in testing and QA, download the World Quality Report 2016 from http://ow.ly/PvMd304ynId.

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Key benefits

  • This book covers the latest trends that every Testing and QA professional should keep up-to-date with given the advancements in digital technologies.
  • Master cutting-edge testing techniques for emerging areas such as IOT, Machine Learning, Cognitive.
  • Best practices for Testing and Quality Assurance within several industry domains.

Description

The book is based on the author`s experience in leading and transforming large test engagements and architecting solutions for customer testing requirements/bids/problem areas. It targets the testing practitioner population and provides them with a single go-to place to find perspectives, practices, trends, tools, and solutions to test applications as they face the evolving digital world. This book is divided into five parts where each part explores different aspects of testing in the real world. The first module explains the various testing engagement models. You will then learn how to efficiently test code in different life cycles. The book discusses the different aspects of Quality Analysis consideration while testing social media, mobile, analytics, and the Cloud. In the last module, you will learn about futuristic technologies to test software. By the end of the book, you will understand the latest business and IT trends in digital transformation and learn the best practices to adopt for business assurance.

Who is this book for?

This book is targeted at those working in the QA and Testing areas. The book does not cover testing basics, which QA professional are already familiar with—for example, writing a test plan or test case, and so on.

What you will learn

  • Understand the TCOE model, managed services, the structure of testing in Agile/DevOps engagements, factory models, and crowdsourcing
  • Implement testing processes, practices, and automation tools in the Agile/DevOps life cycle
  • Adapt to current technologies in social media, mobile, analytics and the Cloud
  • Leverage cognitive intelligence/machine-learning, robotics, and the Internet of Things in testing
  • How key industries/domains (consumer products and retail, energy and utilities, healthcare, telecom, and automotive) adapt to digital transformation
  • Future directions for the QA industry, consulting careers, testing profession, and professionals
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Publication date : Mar 22, 2017
Length: 350 pages
Edition : 1st
Language : English
ISBN-13 : 9781788299541
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Publication date : Mar 22, 2017
Length: 350 pages
Edition : 1st
Language : English
ISBN-13 : 9781788299541
Category :

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Table of Contents

48 Chapters
1. State of Digital Transformation – What Has Changed in the Last Four Years (2013-16)? Chevron down icon Chevron up icon
2. Future of Testing Engagement Models – Are Predictions of Increased QA Spends Justified? Chevron down icon Chevron up icon
3. The Benefits of Replacing Testing Subcontractors with Managed Testing Services Chevron down icon Chevron up icon
4. Digital Quality Assurance in a Factory Model Chevron down icon Chevron up icon
5. Crowdsourcing – Enabling Flexible, On-Demand Testing COEs Chevron down icon Chevron up icon
6. Testing Goes an Extra Mile over Weekends Chevron down icon Chevron up icon
7. Testing in Agile Development and the State of Agile Adoption Chevron down icon Chevron up icon
8. Agile and DevOps Adoption are Gaining Momentum Chevron down icon Chevron up icon
9. Does the Rise of DevOps Undermine Agile? Chevron down icon Chevron up icon
10. Role of Automation in DevOps Life Cycle Chevron down icon Chevron up icon
11. Assessing the State of Your DevOps Adoption with DevOps Benchmarking Approach Chevron down icon Chevron up icon
12. Accelerating DevOps – ChatOps is the New Cool Chevron down icon Chevron up icon
13. Behavior-Driven Development (BDD) Using Gherkin in Agile/DevOps Environment Chevron down icon Chevron up icon
14. Automating Configuration Management for DevOps Test Environments Chevron down icon Chevron up icon
15. Automated Test Data Management in the DevOps Environment Chevron down icon Chevron up icon
16. Testing in DevOps Life Cycle Using Microservices Architecture Chevron down icon Chevron up icon
17. Automated Test Environments for DevOps Chevron down icon Chevron up icon
18. Service Virtualization as an Enabler of DevOps Chevron down icon Chevron up icon
19. Best Practices in Identifying Regression Test Cases Chevron down icon Chevron up icon
20. Accessibility Test Automation in DevOps Environment Chevron down icon Chevron up icon
21. Performance Tuning of Java Applications Chevron down icon Chevron up icon
22. Testing Mobile Applications – Key Challenges and Considerations Chevron down icon Chevron up icon
23. Testing Analytics Applications – What Has Changed in SMAC World Chevron down icon Chevron up icon
24. Migrating Applications to Cloud Environments – Key Testing Considerations Chevron down icon Chevron up icon
25. How Should a Tester Adapt to Cloud – Call for Change of Mindset among Testers Chevron down icon Chevron up icon
26. On-Demand Performance Testing on Self-Service Environments Chevron down icon Chevron up icon
27. Quality Assurance for Digital Marketing Initiatives Chevron down icon Chevron up icon
28. Security Dashboard for the Board Chevron down icon Chevron up icon
29. Applying Robotic Automation to Mobile Applications Testing Chevron down icon Chevron up icon
30. Key Considerations in Testing Internet of Things (IoT) Applications Chevron down icon Chevron up icon
31. Algorithmic Business – In Need of Model-Based Testing Chevron down icon Chevron up icon
32. Making Testing Adaptive, Interactive, Iterative, and Contextual with Cognitive Intelligence Chevron down icon Chevron up icon
33. FinTech – A New Disruptor in Industry and Implications for Testing and QA Chevron down icon Chevron up icon
34. Blockchain Technology – Assuring Secure Business Chevron down icon Chevron up icon
35. Technologies for Digital Supply Chains and QA Considerations Chevron down icon Chevron up icon
36. Potential Innovations in eHealth-Care – Implications for Testing and QA Chevron down icon Chevron up icon
37. Trends in the Global Automotive Sector – Implications for Testing and QA Chevron down icon Chevron up icon
38. Digital Transformation in Consumer Products and Retail Sector – QA Considerations Chevron down icon Chevron up icon
39. Digital Transformation Trends in Energy and Utilities – QA Considerations Chevron down icon Chevron up icon
40. Smart Energy and Smart Grids – in Need of Effective Testing Chevron down icon Chevron up icon
41. Testing Airline Digital Applications – Case for Responsive Design Chevron down icon Chevron up icon
42. Orthogonal Array Testing (OAT) – an Application in Healthcare Industry Chevron down icon Chevron up icon
43. Future of Consulting in the Era of Digital Disruption Chevron down icon Chevron up icon
44. Future of Testing in the Digital World Chevron down icon Chevron up icon
45. Future of Testing – Career Opportunities Chevron down icon Chevron up icon
46. Robotics and Machine Learning Combined with Internet of Things – What Could This Mean for Indian Services Industries Chevron down icon Chevron up icon
A. References Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

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Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.5
(19 Ratings)
5 star 78.9%
4 star 10.5%
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2 star 5.3%
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Srinivasa Rao Ganta(SRG) May 02, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
It's great wealth of information about crowd testing, cognitive testing and other industry 4.0 revolution testing concepts.
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Ravindran Antonysamy May 31, 2017
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Got the Paperbook delivered, and the printing / design is really good. Must have book for any QA Manager / Engineer in the software service Industry. Its a overview book for every details in the QA Industry. though Its sometimes not goes beyond overview (topics like testing mobile applications - Chapter 22 / automation in mobile application testing - Chapter 29)..On the other hand, this book has everything. from IOT to DevOps testing, Blockchain to e-health care. Authors experience with various domains, projects squeezed into a single book. I wish this could be added to university curriculum. Thank you Renu and all the people contributed / supported her to bring this book out.
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Amazon Customer May 03, 2017
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This is one of the must read books. Very nicely articulated. Covers the latest trends & best practices.
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Amazon Customer Apr 30, 2017
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This book content coverage from TCOE Model, Technology and Domain aspects are excellent, the way they articulated this book content and chapters ordering is Awesome.
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Amazon Customer Jun 24, 2017
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Very helpful especially for beginners. Very handy and I would definitely recommend to my fellow testers! Great job
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