Operational excellence can be achieved by working on continuous improvement as per operational needs, and lessons learned from past events using RCA. You can achieve business success by increasing the excellence of your operations. Build and operate applications that increase efficiency while building highly responsive deployments. Use best practices to make your workloads operationally excellent.
In this chapter, you learned about the design principles to achieve operational excellence. These principles advocate operation automation, continuous improvement, taking an incremental approach, predicting failure, and being ready to respond. You learned about various phases of operational excellence and the corresponding technology choices. In the planning phase, you learned about ITAM to track the inventory of IT resources and identify dependencies between them using configuration management.
You learned about alerts and monitoring in the functioning phase of operational excellence...
