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ServiceNow Cookbook

You're reading from ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781785880520

Length 376 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Dustin Turner

Ashish Rudra Srivastava

View More author details

Table of Contents (8) Chapters

Preface

1. Getting Started with Service-Now FREE CHAPTER

2. Performing Core Configuration and Management Tasks

3. Building Data-Driven Application

4. Configuring Alerts and Notifications

5. Building and Configuring Reports

6. Creating and Configuring Workflow Activities

7. Auditing and Diagnosing Service-Now

Chapter 4. Configuring Alerts and Notifications

In this chapter, we will cover the following recipes:

Understanding the Service-Now system mailbox
Creating a new e-mail notification
Creating an e-mail template
Creating an e-mail notification script
Setting up an inbound e-mail action
Inbound e-mail action - new
Inbound e-mail action - forward
Inbound e-mail action - reply
E-mail notification by event registry
E-mail notification troubleshooting

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Authors (2)

Turner

Turner

Contacted on 06/10/2015

See other products by Turner

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

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