Creating an e-mail template

An e-mail template is a reusable component that may be used with more than one e-mail notification to maintain the look and feel of the e-mail notification of the organization.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

1. Open any standard web browser and type the instance Web address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side in the search box, type System Policy and service-now will search out System Policy application for you:

The System Policy Application for Email Template

4. Click on the Templates module. You will be able to see the following screen, where all records of e-mail templates are available. In order to create a new e-mail template, you need to click on the New button:

Email template configuration records - List View

5. In Email Templates, you will need to configure fields as mentioned in the next few steps:
   1. In the Name field...