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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Taking control of the browser


Client-side code is executed by the browser. This means that, in many respects, it should be considered to be a polite request only! A technical user can easily undo the setting of a mandatory field that was achieved through a UI Policy or by GlideForm, as we'll see in this example:

  1. Open the Check-in form in a new window. Do this by typing x_hotel_check_in.FORM in the application navigator filter text and pressing enter.

 

Note

You must do this in a new window to escape the frames that interfere with the script.

 

  1. Populate the fields as you wish, but ensure you set the Date field to a value in the past. This means the Comments field will be shown and made mandatory.

Because of the UI Policy created earlier in the chapter, if you try to submit the form without a comment, the platform will notice and present an alert box. It won't let you send the data to the instance without filling in the comments.

Now, pretend to be a malicious user. In the address bar of your browser...

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